A: If you are a current member of AAM you can retrieve your username and a temporary password via email by clicking here and entering the email address that was used to sign up for your account.
Q: I don't know the email address that was used to sign up for my account.
A: If you attempt to retrieve your credentials and your email does not match what we have on file please contact the AAM office by calling 202.249.7100 or submit your question to us by email here.
Q: I received an email containing my username and a temporary password, what next?
A: Please proceed to the login page and type in your username and temporary password.
Q: I am having trouble accessing my account with the username and temporary password that was sent to me.
A: We recommend that you type the username and password that was provided via email. If you copy and paste the selection into the username and password fields, sometimes you are copying and pasting an extra "space" which the system will not recognize.
Q: I pressed the "Retrieve Username and Password" button more than once, will I get more than one email?
A: You can retrieve your username and a temporary password as many times as you wish but the system will send you additional emails. Note that the most recent email you've received will contain the temporary password that will allow you to access your account.